Optimo Slack App —
Terms of Use
Last updated: 2025-09-29
These Terms of Use ("Terms") govern your organization’s and end users’ use of the Optimo Slack app ("App") by Optimo. By installing or using the App, you agree to these Terms. If you do not agree, do not install or use the App.
If your organization has a master services agreement and/or data processing addendum with Optimo (collectively, the "Agreement"), that Agreement controls to the extent of any conflict with these Terms. These Terms apply only to the App as used within Slack.
1. Service Description
The App delivers survey assignments, reminders, and kudos workflows inside Slack. It interacts with the Optimo backend to create and record survey sessions and final responses for your organization’s analytics.
2. Installation and Permissions
A Slack workspace admin installs the App and grants required OAuth scopes. Representative scopes include: chat:write, users:read, users:read.email, im:write, im:read, channels:read, reactions:write, and related scopes necessary for interactive experiences.
By installing, the admin represents they have authority to bind the workspace to these Terms and the Agreement (if any) and consents to the processing described in the App Privacy Notice.
3. License and Ownership
License: Subject to these Terms, Optimo grants a limited, non‑exclusive, non‑transferable, revocable license to use the App within your Slack workspace for internal business purposes.
Ownership: The App, including all related intellectual property, is owned by Optimo and its licensors. No rights are granted except as expressly set out here.
4. Acceptable Use
You will not (and will not permit others to):
misuse, reverse engineer, or create derivative works of the App;
attempt to access the App or backend systems without authorization;
use the App to send unlawful, harassing, discriminatory, or infringing content;
interfere with or disrupt the App’s operation or security.
5. Customer Responsibilities
Mapping and access: You are responsible for providing accurate employee mappings and permissions so the App can deliver survey assignments to the correct users.
Administration: You control which features (e.g., kudos) are enabled and which channels are used.
Compliance: You are responsible for your organization’s compliance with applicable employment, privacy, and messaging laws and for obtaining any required consents from users.
6. Privacy and Data Processing
Processing: The App processes limited Slack workspace and user information to deliver surveys and record responses. Details are described in the Optimo Slack App Privacy Notice.
Roles: Optimo generally acts as a processor to your organization (the controller). Data subject requests should be initiated through your organization’s administrator.
7. Availability and Support
The App is provided on a commercially reasonable basis. Optimo may update or modify the App, including adding or removing features.
Support channels and SLAs (if any) are set out in the Agreement with your organization.
8. Third‑Party Platform Terms
Your use of Slack is subject to Slack’s own terms and policies. Optimo is not responsible for Slack’s services or outages. The App’s functionality may depend on Slack platform availability and permissions.
9. Suspension and Termination
You may uninstall the App at any time. Upon uninstall, the App stops sending Slack messages to your workspace.
Optimo may suspend or terminate access to the App for security, abuse, or legal reasons. Termination of the App does not terminate your broader Agreement with Optimo.
10. Disclaimers
THE APP IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPTIMO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA. OPTIMO’S AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE APP IS LIMITED TO THE AMOUNT PAID (IF ANY) FOR THE APP IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, SUBJECT TO ANY DIFFERENT LIMITS IN YOUR AGREEMENT.
12. Indemnification
You will defend and indemnify Optimo against third‑party claims arising from your misuse of the App or violation of these Terms, except to the extent caused by Optimo’s breach of these Terms.
13. Changes to the App or Terms
We may update the App or these Terms to reflect operational, security, or legal changes. Material updates will be communicated to workspace admins or posted with a new "Last updated" date.
14. Governing Law
Governing law, venue, and dispute resolution are as set out in your Agreement with Optimo. If no Agreement exists, the laws of the applicable Optimo contracting entity’s jurisdiction apply (without regard to conflict‑of‑laws rules).
15. Contact
Questions about these Terms or the App? Email hello@optimoteams.com.